Refund Policy

Refund Window

You may request a refund review within seven days of an eligible one-time credit purchase.

Eligibility

Refunds are generally available only when the purchased credits have not been used. Credits consumed by submitted or completed generation tasks are not refundable.

• Request submitted within seven days
• No credits from the purchase have been consumed
• The account is not restricted for abuse or payment fraud

Technical Problems

If credits were deducted for a task that failed because of a confirmed platform error, contact support with the task ID. We may restore credits instead of refunding the purchase.

Processing

Approved refunds are sent to the original payment method. Processing time depends on the payment provider and financial institution.